Delete your Imagine Quest account
Imagine Quest is a storybook app for children aged 5 to 8. Imagine Quest is published by Digital Forge studios. A parent or guardian can delete the account, and everything made with it, at any time.
In the app: tap Grown-ups to open the Parent Zone and enter your PIN, then go to Privacy & Data, choose Delete account, and tap Delete my account.
Deleting your account
Open the Parent Zone, enter your PIN, go to Privacy & Data and choose Delete account. Every drawing, illustration, narration recording, story, and child profile is permanently removed, along with your account and consent record. There is no recovery afterwards.
Three things remain. Purchase records stay with the app store you bought from and our billing provider under their own rules. The unlinked safety-check and abuse-prevention records above expire on their own schedule. And we keep a scrambled record that this sign-in identity has already used its free stories, so they cannot be claimed twice: it is a keyed digest with no account identifier, email or name, and it cannot be used to identify you.
Deleting your account does not cancel a subscription. Cancel it first in the subscription settings of the store you bought it from, or that store keeps billing you.
Without the app
To delete your account without the app, email support@digitalforge.mx from the address you sign in with. We confirm by replying to that address and delete the account within 30 days, exactly as Delete account in the app does.
More information
The retention periods mentioned above are set out under “How long we keep things” in the Imagine Quest Privacy Policy. For anything else, see Imagine Quest Support.
Contact: support@digitalforge.mx